1. Introduction

These Terms of Use govern the use of the content and services offered through the Aksha application ("Aksha App" or "App"), Aksha website, and Aksha social media accounts (collectively, the "Services"). By creating an account with Aksha or by otherwise accessing the Services, you enter into a binding agreement with Aksha under these Terms of Use ("Terms"). The words "you" and "user" refer to the user of the Services. Your continued use of the Services constitutes acceptance of these Terms. You represent that you have the legal capacity and authority to accept these Terms on your own behalf or on behalf of the entity you represent.

Your use of the Services is subject to Aksha Privacy Policy, which is incorporated by reference into these Terms of Use and available at: Privacy Policy.

2. About Aksha

Aksha provides tools for journaling, reflection, mood tracking, and related content, including AI‑generated suggestions and insights (collectively, "Aksha Content"). Aksha is owned and operated by Aksha, Inc., with a business address at 2108 N St, Ste N, Sacramento, Ca 95816 ("Aksha," "we," "us," "our").

3. Disclaimer: No Medical Advice

AKSHA IS NOT A MEDICAL DEVICE OR HEALTHCARE PROVIDER AND DOES NOT OFFER DIAGNOSIS, TREATMENT, OR PROFESSIONAL ADVICE. YOU SHOULD NOT RELY ON THE SERVICES AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL OR MENTAL HEALTH TREATMENT.

While emotions, goals, insights, and other techniques provided in Aksha may be informed by psychological consultation, Aksha makes no claims, representations, or guarantees that the App provides a physical, behavioral, cognitive, medical, or therapeutic benefit. Aksha does not replace professional diagnosis/treatment, and the Services are for informational and self‑reflection purposes only.

AKSHA IS NOT A CRISIS SERVICE. IF YOU BELIEVE YOU MAY BE AT RISK OF HARMING YOURSELF OR OTHERS, OR IF YOU ARE EXPERIENCING A MENTAL HEALTH EMERGENCY:

CALL YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY (E.G., 911 IN THE U.S.)

IF YOU ARE LOCATED OUTSIDE THE U.S., YOU CAN FIND INTERNATIONAL CRISIS HOTLINES AT HTTPS://FINDAHELPLINE.COM

PLEASE CONSULT WITH A LICENSED PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER BEFORE MAKING ANY DECISIONS OR TAKING ANY ACTIONS THAT MAY AFFECT YOUR HEALTH.

If you live with depression, other mental health conditions, or are pregnant/post‑partum, consult a qualified professional before using practices suggested in the App. If any exercise content is offered, you represent that you are healthy enough to participate; consult your clinician before starting or changing any regimen.

4. Accounts & Eligibility

4.1 - Registration.

To use certain features, you must create an account with accurate, current information and keep it updated. You are responsible for all activities that occur under your account and for keeping your login credentials secure. Notify us immediately of any unauthorized use.

If any information you provide is false, inaccurate, outdated, or incomplete—or if we reasonably suspect so—we may suspend or terminate your account and refuse future access. You may not create an account under a false identity, for another person, or if you have been previously banned or removed from our services. You may hold only one account at a time. We may reclaim usernames at our discretion, including in response to third-party claims.

4.2 - Age Requirements.

The Services are intended for individuals 13+ (or the minimum age required by your country to consent to data processing without parental consent). If your local law requires a higher minimum age in order for Aksha to lawfully provide the Services (including but not limited to use of personal data without parental consent), you must meet that age requirement. The Services are not for children under 13.

5. Responsibility for Content

5.1 - Types of Content.

You, and not the Company, are solely responsible for all journal entries, reflections, or other content you upload, post, or otherwise make available through the Services ("Your Content"). Other users are similarly responsible for their own content.

5.2 - No Obligation to Pre-Screen Content.

We are not required to pre-screen content but may, at our sole discretion, monitor, refuse, or remove any content. We may remove content at our discretion, primarily to protect the integrity and safety of the Services.

5.3 - Storage.

Aksha has no obligation to store Your Content. We do not promise to store Your Content indefinitely. You are responsible for backing up Your Content. Deleted content is generally removed from active systems within a reasonable time, though residual copies may persist in backups or logs for limited periods. We may retain information as required by law, to protect our rights, or as described in the Privacy Policy. Aksha may impose reasonable limits on storage, file size, processing capacity, and similar matters at its sole discretion.

6. Intellectual Property & Ownership

6.1 – User Content.

You retain ownership of Your Content. By using the Services, you grant Aksha a worldwide, non-exclusive, fully-sublicensable, royalty-free license to host, store, process, transmit, display, and create derivative works from Your Content solely as necessary to operate, maintain, and improve the Services, and to comply with applicable law. This license ends when Your Content is deleted from our active systems, subject to reasonable backup and archival retention.

6.2 – Sharing Features.

If you choose to use features such as "share with your therapist," you control which entries or summaries are shared. By using these features, you grant Aksha a limited license to process and generate the requested summaries solely for the purpose of enabling the sharing function you selected. Aksha does not publish or make Your Content publicly available and does not review or verify what you share externally. You are responsible for the accuracy and legality of any content you share.

6.3 – Research & Academic Use.

In addition, you grant Aksha the right to use aggregated, de-identified, or anonymized data derived from Your Content for research purposes (e.g., studies of emotions and reflection patterns). Aksha may collaborate with universities or research institutions for this purpose and may publish resulting findings in academic or professional outlets. Such research will never include information that reasonably identifies you as an individual.

You will not receive compensation for Aksha's use of aggregated, de-identified, or anonymized data in research collaborations or publications.

6.4 - Feedback.

If you send us ideas or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty‑free license to use them without restriction or compensation.

6.5 - Aksha Content.

The Services, Aksha Content, software, and all associated intellectual property are owned by Aksha and our licensors and are protected by law. We grant you a limited, non-exclusive, personal, non‑transferable, non‑sublicensable, revocable license to install and use the App and access the Services for your personal, non‑commercial use, subject to these Terms. Except for the limited right to access and use the Services in accordance with these Terms, no rights are granted to you. All rights not expressly granted are reserved.

6.6 – Restrictions.

You may not copy, modify, distribute, sell, or lease any part of the Services or included software, nor reverse engineer or attempt to extract the source code, unless applicable law permits or we give you prior written permission. You may not use the Services to develop, train, or improve any artificial intelligence or machine learning models without our prior written consent.

7. Using the App

Certain features of Aksha require an internet connection. You are responsible for any data or carrier charges that may apply. Device compatibility, operating system requirements, and app updates may change over time, and we may discontinue or modify the Services at any time. Upon termination, you must stop using the Services and delete the app from your device.

8. AI Output & Disclaimers

Responses and insights may be generated by artificial intelligence and can be inaccurate or inappropriate. Do not rely on AI output for medical, legal, or financial decisions.

9. Acceptable Use

To keep Aksha safe and useful for everyone, you agree not to use the Services to:

• Break the law or encourage others to do so.
• Infringe intellectual‑property or privacy/publicity rights.
• Share content that is defamatory, unlawful, infringing, harassing, hateful, exploitative, or otherwise objectionable.
• Share content of minors that includes nudity or sexualized material, or any non‑consensual content.
• Access accounts or systems without authorization; probe, scan, test vulnerabilities, or introduce malware or attempt to interfere with or disrupt the Services.
• Scrape, crawl, or harvest content or data without permission.
• Impersonate any person or entity or misrepresent your affiliation.
• Build a competing product using the Services.
• Send spam, unsolicited promotions, or mass messaging.

Enforcement.

We may remove content, limit functionality, suspend or terminate accounts, or report apparent illegal activity to authorities. Repeated or serious violations may result in permanent bans.

10. Third‑Party Services & App Stores

The Services may link to third-party websites or services we do not control; we are not responsible for them. If you downloaded the App from the Apple App Store or Google Play, your use is also governed by their terms (see apple.com/legal/internet-services/itunes/ and play.google.com/intl/en_us/about/play-terms/). You must comply with all applicable third-party terms when using the App.

Provider Responsibilities.

This Agreement is between you and Aksha, not Apple or Google. Apple and Google have no obligation to provide maintenance or support for the App. Purchases, renewals, and refunds made through the App Store or Google Play are handled by that provider; please contact your provider for assistance.

Claims.

As between Aksha and the app-store providers, Aksha is responsible for addressing any claims relating to the App or your possession or use of it (e.g., product-liability, legal/regulatory compliance, or intellectual-property claims).

Apple-Specific Terms.

If you obtained the App through the Apple App Store: (a) your license is limited to Apple-branded products running iOS and subject to the Apple App Store Terms; (b) in the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligations with respect to the App; and (c) Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the iOS App, and upon your acceptance of these Terms, Apple has the right to enforce these Terms against you as a third-party beneficiary.

Google-Specific Terms.

If you obtained the App through Google Play: your use is subject to the Google Play Terms and any applicable Google policies. Google and its affiliates are not responsible for maintenance or support of the App and, to the extent permitted by applicable terms, may be third-party beneficiaries able to enforce these Terms with respect to your Google Play-sourced copy of the App.

11. Fees, Subscriptions, and Trials

11.1 - Purchases.

Paid features may be offered by subscription or one-time purchase through the App or our website. You authorize Aksha and/or the app store to charge your payment method for applicable fees and taxes. Subscriptions purchased via the Apple App Store, Google Play, or another provider are governed by that provider's terms, and Aksha does not have access to your billing details.

EU/UK Right of Withdrawal.

If you are located in the European Union or United Kingdom, you have a legal right to withdraw from a subscription within 14 days of purchase without giving any reason. However, you acknowledge that by starting to use the Premium Services within this period, you lose your right of withdrawal.

11.2 - Auto‑Renewal.

Subscriptions renew automatically at the end of each term until you cancel. Uninstalling the App or closing your account will not automatically stop your subscription. For information on cancellation and refunds, see Sections 11.6 and 11.7.

11.3 - Billing Errors.

We reserve the right to correct any billing errors or mistakes, even after payment has been requested or received. If a payment is not successfully settled, we may suspend or terminate access to the paid Services until valid payment is received.

11.4 - Changes.

We may change prices or billing methods prospectively; we will notify you in advance as required by law.

11.5 - Free Trials & Promotions.

If offered, trials convert to paid unless you cancel before the trial ends. Eligibility may vary; we may modify or end promotions at any time.

11.6 - Cancellation.

You may cancel your subscription at any time. Cancellation will stop future billing, but no refunds will be issued for any unused portion of the current subscription period. You will continue to have access to paid features until the end of your billing cycle.

If you purchased a subscription through a third-party platform such as the Apple App Store or Google Play Store, cancellation must be managed through that platform's account settings.

11.7 - Refunds.

Subscription fees are non-refundable except where required by applicable law. Refunds for subscriptions purchased through third-party platforms, including the Apple App Store or Google Play Store, are governed solely by the refund policies of those platforms.

For subscriptions purchased directly through our website, refund requests may be reviewed on a case-by-case basis at our sole discretion, in accordance with applicable law.

12. SMS/Email Reminders

If you opt in to receive reminders or codes via SMS or email, message and data rates may apply. Message frequency varies. You may text STOP to opt out of SMS at any time (we will confirm your opt‑out). For support, contact support@aksha.ai. Carriers are not liable for delayed or undelivered messages.

13. Warranties & Disclaimers

THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR‑FREE, OR THAT CONTENT WILL BE ACCURATE OR RELIABLE.

Aksha does not assume any responsibility for errors or omissions in the information or software or other documents, which are referenced by or linked to. In no event shall Aksha be liable for any consequences of using links to third parties' websites. Any materials are intended for general information only. To the fullest extent permitted by law, we make no representations or warranties about the accuracy, completeness, or suitability of any materials or information published as part of the Services, and you are solely responsible for your decisions and actions.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER AKSHA NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS ARE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHATSOEVER, OR ANY LOSS OF PROFITS, REVENUES, DATA, BUSINESS, USE, OR GOODWILL (IN EACH CASE WHETHER DIRECT OR INDIRECT), ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO AKSHA FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR $100, WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15. Indemnification

YOU WILL DEFEND, INDEMNIFY, AND HOLD HARMLESS AKSHA AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM ANY CLAIMS, DAMAGES, LOSSES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES) ARISING FROM YOUR CONTENT, YOUR USE OF THE SERVICES, OR YOUR BREACH OF THESE TERMS OR APPLICABLE LAW.

16. Privacy; Region‑Specific Disclosures

Your data safety is critical to us. Aksha will not use your data to train our models. We do not sell personal information. We use reasonable technical and organizational safeguards to protect your information, but we cannot guarantee absolute security. AKSHA IS NOT RESPONSIBLE FOR ANY DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR USE OF YOUR ACCOUNT OR DATA THAT IS BEYOND OUR REASONABLE CONTROL. You are responsible for maintaining appropriate security of your devices and accounts.

Our Privacy Policy explains how we collect and use personal information, including rights available to you under laws like the CCPA/CPRA (California) and GDPR (EU/UK). For EU/UK users, Aksha generally acts as a controller for account-level data and may act as a processor for certain workspace or enterprise deployments per a Data Processing Addendum (DPA). You may have rights to access, delete, or object to processing; see the Privacy Policy and in-app controls.

For more information on your rights or to submit a request, see the Privacy Policy or contact us at support@aksha.ai.

No HIPAA.

Aksha is not a HIPAA covered entity or business associate, and the Services are not intended for storing "Protected Health Information." Do not upload such information unless you have a separate written agreement with us.

17. Changes to the Services and to These Terms

We may modify or discontinue features with or without notice. Aksha reserves the right to change or update these Terms or any other of our policies or practices by posting the revised version and updating the "Last Updated" date. Any changes or updates will be effective immediately upon posting. If you continue using the Services after changes take effect, you accept the new Terms. If you do not agree, you must stop using the Services. Material changes will be notified via the app, email, or website.

18. Term, Suspension & Termination

These Terms start when you accept them and continue until terminated. You may stop using the Services at any time and, if applicable, cancel your subscription as described above. We may suspend or terminate your access immediately for violations of these Terms, risk to other users or our systems, non‑payment, legal requirements, or to protect our Services. Upon termination, your license ends and we may delete Your Content from active systems, subject to Section 5.3.

The following provisions will continue to apply even after termination: ownership of content, feedback, Aksha's intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and miscellaneous terms.

19. Dispute Resolution; Arbitration; Class‑Action Waiver (U.S. Users)

19.1 - Informal Resolution.

Before filing a claim, you agree to email us at support@aksha.ai with a brief description and your contact info, so we can try to resolve it informally within 30 days.

19.2 - Binding Arbitration.

IF WE CANNOT RESOLVE A DISPUTE INFORMALLY, ANY DISPUTE (EXCEPT THOSE LISTED IN 19.5) WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION UNDER THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION (AAA) BEFORE A SINGLE ARBITRATOR IN SAN FRANCISCO, CALIFORNIA, OR REMOTELY AS PERMITTED. THE FEDERAL ARBITRATION ACT GOVERNS THIS SECTION. EU/UK users are not bound by arbitration/class waiver.

19.3 - Class‑Action Waiver.

CLAIMS MUST BE BROUGHT INDIVIDUALLY AND NOT AS A CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION.

19.4 - Fees.

Each party pays its own fees; filing/administrative fees follow AAA rules. The arbitrator may award fees/costs where authorized by law.

19.5 - Exceptions.

You or we may bring individual claims in small claims court; pursue injunctive relief for IP misuse or security abuse; or seek temporary relief in court to preserve the status quo.

19.6 - Opt‑Out.

You may opt out of arbitration within 30 days of first accepting these Terms by emailing support@aksha.ai with subject "Arbitration Opt‑Out," your name, and the email associated with your account. Opting out does not affect other provisions of these Terms.

If any part of this Section 19 (other than the class‑action waiver) is found unenforceable, the remainder will apply; if the class‑action waiver is found unenforceable, this entire Section 19 is void and disputes will be heard in court.

20. Governing Law & Venue

For U.S. users, these Terms are governed by the laws of the State of California, excluding conflicts principles. Subject to Section 19, the exclusive venue for disputes will be the state and federal courts in San Francisco County, California, USA. For users located in the EU/UK or where local consumer laws require, you may have the right to bring claims in your country of residence and under its laws.

21. Miscellaneous

Assignment.

You may not transfer your rights or obligations under these Terms without our consent. We may assign these Terms.

Severability Waiver.

If any provision is unenforceable, it will be modified to the minimum extent necessary; the remainder stays in effect. Failure to enforce is not a waiver.

Force Majeure.

We are not liable for delays or failures due to events beyond our reasonable control.

Export Control.

You may not use or export the Services except as authorized by U.S. law. You agree to comply with all applicable export and re-export restrictions.

Beta & Trial Features.

Some features may be offered on a trial, preview, or beta basis. Such features may contain bugs or errors and may be modified or discontinued at any time without notice. Your use of beta features is at your own risk.

Notices.

We may notify you via email, in‑app messages, or the website. You may send notices to support@aksha.ai or 2108 N St, Ste N, Sacramento, Ca 95816. Electronic notices satisfy any legal notice requirements.

Entire Agreement.

These Terms, the Privacy Policy, and any Supplemental Terms are the entire agreement between you and Aksha.

Language.

These Terms are in English; translations are for convenience only.

22. Contact

For questions or complaints about the Services or these Terms, contact:

Aksha Support — support@aksha.ai

Mailing Address: 2108 N St, Ste N, Sacramento, Ca 95816